Privacy Policy

1. Introduction

At HeavenLagna, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our matrimonial platform.

2. Information We Collect

2.1 Personal Information

• Name, age, date of birth, and gender
• Contact information (email, phone number, address)
• Educational and professional details
• Family information and background
• Religious and cultural preferences
• Physical attributes and lifestyle choices
• Photos and profile descriptions

2.2 Technical Information

• IP address and device information
• Browser type and version
• Usage patterns and preferences
• Location data (with your consent)
• Cookies and similar tracking technologies

3. How We Use Your Information

• Matchmaking: To suggest compatible profiles based on your preferences
• Communication: To facilitate communication between members
• Account Management: To create and maintain your account
• Customer Support: To provide assistance and resolve issues
• Safety & Security: To verify profiles and prevent fraud
• Service Improvement: To enhance our platform and features
• Marketing: To send relevant updates and promotional content (with consent)

4. Information Sharing and Disclosure

4.1 With Other Users

Your profile information is shared with other users based on your privacy settings. You control what information is visible to whom.

4.2 With Third Parties

We may share your information with:

• Service providers who help us operate our platform
• Payment processors for subscription services
• Analytics providers to improve our services
• Legal authorities when required by law

4.3 We Do NOT Share

• Your personal contact information without your consent
• Your information with advertisers for marketing purposes
• Your private messages or communications

5. Data Security

• We use industry-standard encryption to protect your data
• Secure servers and regular security audits
• Limited access to personal information by authorized personnel only
• Regular backup and disaster recovery procedures
• Secure payment processing through certified gateways

6. Your Privacy Rights

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Request your data in a portable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing

7. Profile Visibility and Privacy Controls

• Control who can view your profile and photos
• Set preferences for contact requests
• Choose what information to display publicly
• Block or report inappropriate users
• Hide your profile from specific users or regions

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your login and preferences
• Analyze website usage and performance
• Provide personalized content and recommendations
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

9. Data Retention

• We retain your information as long as your account is active
• Some information may be retained for legal or business purposes
• You can request account deletion at any time
• Deleted accounts are permanently removed within 30 days

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notifications. Your continued use of our service constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:

Email: support@heavenlagna.com